Privacy Policy

1. Information Collection

We collect personally identifiable information ("Personal Data") that you voluntarily provide to us when you contact us, become a client, or use our client portal. This data includes:

• Full name and company name
• Email address and telephone number
• Business address
• Project details you provide through questionnaires or forms
• Files you upload to, or download from, the client portal

2. Electronic Signatures

When you sign a contract electronically, we record information needed to verify the signature and the integrity of the signed document, including your IP address, browser and device information, the date and time of signing, your consent to sign electronically, and a cryptographic fingerprint of the signed document. This record is kept for as long as the contract remains in effect and for any period afterward required by law.

3. Payments

Payments are processed by Stripe. We never receive or store your full card number or bank details. Stripe collects and processes your payment information under its own privacy policy, and we receive only confirmation of payment and the details needed for invoicing and bookkeeping.

4. Cookies and Sign-In

The client portal uses a session cookie so you stay signed in after following a sign-in link sent to your email. The cookie is strictly necessary for the portal to function and is not used for advertising or tracking. We do not use passwords; access to the portal is by email link only.

5. Website Analytics

We utilize Umami Analytics to monitor and analyze website traffic. Umami is a privacy-focused analytics platform that does not utilize cookies and does not collect any Personal Data.

The information processed through Umami is limited to non-identifying technical data, including:

• Page views and referral URLs
• Browser type and operating system
• Device type (e.g., mobile or desktop)
• General geographic location (country of origin)

All data collected via Umami is fully anonymized. We do not track individual visitors across multiple websites, and no data is shared with or sold to third parties.

6. Use of Information

The Personal Data collected is used exclusively for the following business purposes:

• Providing our services: To prepare, deliver, and support the website design and hosting services you engage us for.
• Contracts and billing: To prepare and record signed contracts, issue invoices, and process payments.
• Client portal: To sign you in, show you your project's status, and exchange files with you.
• Direct communication: To respond to inquiries, send project updates, and send billing and account notices.

We do not send marketing or promotional email.

7. Data Disclosure and Sale

We do not sell, rent, or trade your Personal Data to any third parties. We share Personal Data only with the service providers we rely on to operate our business, and only to the extent needed for them to provide their service to us:

• Stripe for payment processing
• Hosting and storage providers that run our website, database, and client portal file storage
• Our email provider for sending transactional email such as sign-in links, contracts, and invoices

We may also disclose Personal Data where required by law or valid legal process.

8. Data Retention

We retain your Personal Data only for as long as is necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements. Signed contracts, invoices, and signature records are retained for as long as required for legal and tax purposes.

9. Your Rights and Choices

To request a copy, correction, or deletion of your Personal Data from our records, please contact us directly. We may need to keep certain records, such as signed contracts and payment history, where the law requires us to.

10. Security

We implement commercially reasonable technical and organizational measures designed to secure your Personal Data from unauthorized access, use, or disclosure, including encrypted connections (HTTPS), expiring sign-in links, and access-controlled file storage.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date."